PLAN YOUR STAY WITH CONFIDENCE
Website & booking terms
Last updated: 25 October 2026.
These terms explain how to use this website, enquire about a stay and book Royal Victoria House. Please read the terms supplied for your chosen booking before agreeing to it or making a payment.
1. About Royal Victoria House
Royal Victoria House is holiday accommodation at 19 Avenue Victoria, Scarborough, YO11 2QS. Contact the team at royalvictoriahousela@gmail.com or 07728 592260 with questions about availability, booking conditions or your stay.
2. Enquiries and availability
Submitting the website form, contacting us or receiving an automated enquiry acknowledgement does not reserve dates or confirm a booking. Availability and prices may change until a booking is confirmed. Please wait for written confirmation of your booking and follow the payment instructions provided for it.
Offers, including discounts of up to 20% for direct bookings, apply only to selected dates and stay details. Your written quote will state the price available for your requested stay.
3. Booking directly
Before you commit to a direct booking, we will provide the stay dates, guest numbers, total price and any additional charges, together with the deposit, payment deadlines, any damage deposit and its return conditions, cancellation and refund conditions, and applicable house rules. Please ask us to clarify anything missing or unclear before accepting or paying.
The written quote and booking conditions agreed before confirmation form part of your booking agreement. A later update to this website does not change an existing booking agreement. Please keep your quote, agreed terms, payment records and confirmation.
4. Booking through another platform
If you book through Sykes Cottages, Airbnb or Booking.com, review the property listing, cancellation policy, charges and booking conditions shown by that service before completing your reservation. Those conditions apply to that booking. Direct-booking offers and payment arrangements do not automatically apply to reservations made through another platform.
5. Payments, changes and cancellations
For direct bookings, a deposit of 30% of the total booking price is required when booking. The remaining 70% is due three months before your arrival date. Your written quote and booking confirmation will state the payment amounts and due date. These payment terms apply to direct bookings; bookings made through another platform follow that platform’s payment conditions.
This website does not collect card payments. Please do not send payment-card details through the enquiry form or by email.
If you need to change or cancel a direct booking, contact us promptly in writing. We will explain the options, any charges and any refund due under your agreed booking conditions and applicable consumer law. Cancellation charges must be fair and reflect our actual loss, taking account of costs saved and any replacement booking. For a platform booking, use that platform's change or cancellation process.
If we cannot provide your confirmed accommodation, we will contact you promptly to explain the position and the refund or other remedies available under your booking agreement and applicable law. Nothing on this page removes your statutory rights.
6. Guests, dogs and length of stay
The house accommodates up to 15 guests across seven bedrooms. Please confirm the number of guests and any proposed change to your group with us before arrival. The minimum stay is two nights; longer minimum stays may apply to particular dates or booking channels. Sykes lists a five-night minimum in July and August. Your chosen stay must meet the minimum shown in your quote or booking listing.
Up to two well-behaved dogs are welcome, downstairs only. Please confirm dog arrangements and any applicable charges before booking. Discuss any celebration or special arrangements with us in advance so we can confirm suitability and the relevant house rules.
7. Arrival, access and facilities
Check-in is from 4pm and check-out is by 10am unless another arrangement has been agreed in writing. The house has four floors, with bedrooms on the upper floors and the games room at the top. Please discuss any access requirements before booking.
Roadside parking is available nearby; a space is not guaranteed. There is no parking in or directly in front of the garage.
Follow the house and hot tub safety instructions provided for your stay. We aim to have the hot tub ready on arrival and will let you know if cleaning or reheating affects this. Please tell us promptly about any fault or problem so we can try to resolve it.
8. Looking after the house
Please treat the property, its contents and neighbours with care, follow the agreed house rules and report damage or breakages promptly. Any damage deposit, deductions or additional cleaning charges will be handled under the conditions supplied before booking and applicable law.
9. Website information and external links
We aim to keep property information accurate. Please ask us to confirm any feature or arrangement essential to your booking. The website's photographs and descriptions do not provide a live availability guarantee. External booking and other services operate their own websites, terms and privacy notices.
10. Questions, concerns and privacy
If something is wrong during your stay, contact us as soon as possible so we have an opportunity to help. For a later concern, email your booking reference, the issue and the outcome you are seeking. For information about website enquiry details and analytics, read our privacy notice.
Nothing in these terms excludes or limits rights or liability that cannot lawfully be excluded or limited.